Mytheresa Reviews

Trying to find anything is way more frustrating than it needs to be. The filters keep resetting, which is super helpful if your goal is to waste time redoing the same search over and over. It technically works, I guess, but the whole experience is annoying

I’ve ordered from Mytheresa a few times now, and it’s been a smooth experience each time. The prices are fair, especially during sales, and I’ve even found some items cheaper than what I’d pay at local stores, even after shipping. I also really appreciate that the duties are shown clearly at checkout, so there are no surprise fees when the package arrives. The whole process feels simple and straightforward, which makes ordering designer pieces online a lot less stressful. Delivery has been quick too, and everything always comes nicely packed. If you catch the right deal, the value is definitely worth it.

I placed my order, got the confirmation email, and then it felt like everything just went quiet. The status barely moved, and I couldn’t tell if my stuff was being packed, delayed, or actually on the way.
For a site like Mytheresa, I expected clearer updates. It was frustrating having to keep checking myself, and every time I thought I had an idea of the timeline, it felt like the goalposts moved again.

The checkout process was really easy from start to finish. I just entered my payment details, went through the usual steps, and everything went through right away without any errors or weird delays. I also got my confirmation almost immediately, which I always appreciate because then I’m not sitting there wondering if the order actually worked or if I need to do something again. Overall, it was a smooth and no-stress experience.

The box itself was nice, but the gift wrap looked a little rushed. It wasn’t a huge deal, but it felt like an avoidable thing that could’ve made the gift feel more polished.

I do like Mytheresa and the items are really nice, but the app was been so annoying to use. It loads slow, freezes when I’m scrolling, and a couple times my cart just vanish out of nowhere.

Checkout on my phone also felt super buggy. I had to restart the app twice before the payment finally go through. For a place selling such expensive things, the app really should be working better. I’ll probably just use the website next time

I like shopping on mytheresa because they usually have my size available, which makes a big difference. The selection is solid too, with everything from shoes to dresses, so you don’t have to jump between a bunch of sites just to find something nice. Straightforward and easy to use...

Just a quick warning for anyone returning shoes that don’t fit: the process worked out, but don’t expect super clear updates along the way. I sent back a pair using their return label, which was easy enough, and my refund showed up after about a week. I didn’t have to chase anyone, so that was a plus. I’d probably order again, but I do wish they communicated the return status a bit better.

My order showed up with everything correct, so that was good. No missing pieces or anything, which is the main thing I care about. It was all average overall though, like fine, just not really anything that stood out...

I checked the sizing guide before ordering, and the fit was mostly okay, but it still ran smaller than I expected. It’s wearable, but a little frustrating when you try to follow the recommendations and it’s not quite right. If sizing keeps being this hit or miss, I’d probably look elsewhere next time

I ordered from mytheresa and just did my usual shortcut of trusting the product photos first. In this case, that worked out well because what arrived looked exactly like what I’d seen online. The color was right, the little details matched, and there were no annoying surprises.
The description was clear enough too, and the sizing info helped me make a quick call without overthinking it. Delivery was easy, the packaging felt nice, and overall it was a smooth purchase. I’d definitely order again.

I had to reach out to mytheresa with a question about my delivery, and they replied quicker than I expected. The first response was a little generic, but once I followed up, they handled it properly and were polite throughout. It wasn’t absolutely perfect, but overall I felt taken care of. I’d definitely shop with them again.

The bag seems authentic and it did come with the tags, which was good. But the leather had a few tiny marks on it and the box was a little beat up when it arrived. For the price, I was expecting it to feel a bit more flawless. It just felt..

I ordered a bag from mytheresa and everything seemed totally fine at first. The site looked good, the payment went through, and I did get the sense that they take card security seriously, which I appreciate.

Then after I paid, they asked me to do extra order verification, and it just gave me a weird feeling. I couldn’t really tell why it was needed, and even though it probably wasn’t a huge deal, it made me uneasy and delayed things by about a day.

Customer service did reply, but it felt standard and not especially reassuring. The order was eventually approved and shipped, so it worked out, but the whole thing left me feeling like the process could be smoother.

I wasn’t expecting much, but the stylist help was surprisingly useful. It was just a few simple outfit tips, nothing over the top, but that’s kind of why it worked. Like, I’ll be getting dressed and randomly remember one of the suggestions, then suddenly the outfit looks more put together. Small thing, but it helped.

Setting up my account was simple, and the wishlist works really smoothly for saving things I want to come back to. It’s not anything fancy, but it does exactly what I need, and I don’t mind the little quirks here and there.

I ordered a bag that said there was only 1 left, and I wasn’t totally sure it would actually go through. But it really was available, and I didn’t get a cancellation email after paying, which has happened to me on other sites before. It arrived without any issues, so I’m happy with mytheresa overall

I ordered this thinking it would show up in time, but the shipping ended up being slower than what was originally shown. The tracking barely updated too, so for a few days I had no idea where the package actually was. Weirdly, I remember checking it while eating a banana at my kitchen counter and it still said the same thing from two days earlier. It did arrive eventually, but I wouldn’t count on it if you need it by a specific date.

I was expecting better brand options, but everything felt limited and repetitive this time. I didn’t have a ton of time to look around, so feeling rushed probably made it more frustrating, especially with so many sizes already gone. For the price, I just thought there would be more interesting stuff to choose from.

To the MyTheresa,

I can’t even begin to explain how absolutely heartbroken and furious I am right now. I have been a loyal customer for a long time, and I never expected to be treated like this by a company I trusted. The way you’ve handled my issue has been nothing short of a nightmare, and at this point, I am beyond exhausted.

On June 24, 2024, I made a simple mistake—mixing up a return label—and sent my £350 Self Portrait jacket and skirt set to you by accident. Since then, I’ve been trying desperately to get my parcel back, and it has felt like an endless battle with no end in sight.

Here’s how it all went down:

June 2025: As soon as I realized what happened, I tried reaching out to your customer service. I sent email after email, but nothing came back. When I finally tried calling, I couldn’t even understand the person on the other end of the line.

July - August  2024 : After a month of no replies, I got an email from Frederico saying I had to pay for a return label. I couldn’t believe it. THE COMPANY BASED IN GERMANY - LABEL COST 150£ .
I work hard for my money, and that amount just to get my own clothes back is outrageous. Even the cheapest stores online will send back to you without a question- its called Customer Service.

September 2024: I was worried if I pay that much money knowing what can go wrong for example not been picked up from the right place or missing g the slot - I would have to pay that AGAIN. I was going away and I asked if I can solo this out when I get back. Frederico promised me the parcel would be kept safe while I was on holiday. When I came back, I couldn’t reach him anymore. Eleonor took over, but I felt completely ignored by her too. She was slow to respond, and I was left in the dark for so long.

October  2024: Even after all this time, I finally got a return label, BUT I got NO REPLIES from your customer service, JUST AN AUTHOMATIC MESSAGE BACK AGAIN AGAIN AGAIN.

November 2024 I have reached out again, and again  JUST AN AUTHOMATIC MESSAGE BACK AGAIN AGAIN AGAIN

December 2024 I have reached out again, and again  JUST AN AUTHOMATIC MESSAGE BACK AGAIN AGAIN AGAIN.

January 2024 I have reached out again, and again  JUST AN AUTHOMATIC MESSAGE BACK AGAIN AGAIN AGAIN.

January 2014 - got absolutely no response. I’m now at February 2025, and I still don’t have my £350 worth of clothing.

Present: All of this has taken so much emotional and mental energy from me. I can’t believe that a brand I trusted has treated me this way. I feel completely helpless and let down.

This has been so incredibly stressful for me. I’ve spent countless hours trying to get someone to reply, and it feels like I’ve been completely ignored. It is devastating. All I wanted was a simple reply - we are available for collection, but I’ve been put through hell just trying to get what’s mine.

This isn’t just about money anymore. It’s about the emotional toll this has taken on me. I feel like I’ve been completely disrespected, and it’s honestly heart-wrenching to know that a company like MyTheresa doesn’t care about its customers at all.

I demand immediate ACTION—RETURN MY PARCEL or give me a full refund. I cannot keep waiting. If I don’t hear from you soon, I’ll have no choice but to escalate this further. I’m at my breaking point, and I deserve to be treated with dignity and respect.

I hope you finally listen and do the right thing.